Terms of Service
⚠ Viverio Ltd products are self-management wellness tools. They are not medical devices, clinical services, or substitutes for professional health care. In an emergency, call 999 or Samaritans on 116 123.
1. About Viverio Ltd and These Terms
These Terms of Service govern your use of all applications and services operated by Viverio Ltd, a company registered in England and Wales. Companies House number: 17224919.
By using any Viverio Ltd application or service, you confirm that you have read, understood, and agreed to these Terms.
2. Current Products
| Product | Description |
|---|---|
| Viverio | Mental health self-management application for UK adults aged 18+ |
| Sparq | ADHD self-management application for UK adults aged 18+ |
Additional Viverio Ltd products will be added to this schedule as they launch.
3. Eligibility
All Viverio Ltd applications are intended for adults aged 18 or over who are resident in the United Kingdom. By using any application, you confirm that you meet these requirements. Our applications are not designed for use by children under 18.
4. What Viverio Ltd Products Are — and Are Not
4.1 What our products are
Viverio Ltd products are self-management and wellbeing tools. They may include: mood and symptom tracking; evidence-based psychoeducational content; validated self-report screening instruments presented as screening tools only; safety planning features; crisis signposting to UK emergency services and helplines; sleep, substance use, and habit tracking; reflective journals with optional AI-assisted prompts; goal setting and medication reminders.
4.2 What our products are not
Viverio Ltd products do not diagnose, treat, prescribe for, or monitor any medical or psychiatric condition. Screening scores are self-report results — they are not clinical diagnoses and require professional interpretation.
- Viverio Ltd products are not medical devices under the UK Medical Devices Regulations 2002
- Viverio Ltd products are not crisis or emergency services — in any emergency, always call 999
- Viverio Ltd products are not substitutes for professional mental health assessment or treatment
- AI features within our products are not supervised by mental health professionals and do not constitute therapy or clinical advice
5. Crisis and Emergency Situations
If you or someone else is in immediate danger, call 999. For urgent mental health support, call NHS 111 and select option 2, or contact Samaritans on 116 123 (free, 24 hours a day, 7 days a week).
Viverio Ltd products include crisis signposting features and keyword detection designed to surface emergency resources when certain language is detected. These features are provided on a best-efforts basis and must not be relied upon as a substitute for contacting emergency services.
6. Your Account and Data
All personal data you enter into a Viverio Ltd application is stored exclusively on your device. Viverio Ltd does not transmit this data to its servers. When you use optional AI features, only the specific text you type for that feature is forwarded to our secure server proxy and then to Anthropic’s Claude model. This text is not retained after processing.
You may delete all your data at any time using the Reset App Data function within the application. This action is permanent and irreversible.
7. AI Features
Viverio Ltd applications may include optional AI-assisted reflection features powered by Anthropic’s Claude model. These features require your explicit consent before use and can be revoked at any time in Settings. AI-generated content is clearly labelled throughout and: is not reviewed or supervised by a qualified mental health professional; is not clinical advice; may occasionally be inaccurate or inappropriate; and is filtered to prevent responses to content indicating a mental health crisis.
8. Acceptable Use
You agree not to use any Viverio Ltd application: for any unlawful purpose; to attempt to interfere with, disrupt, or circumvent security features; to attempt to reverse-engineer or extract source code; to share your access with others; or in any way that could harm, endanger, or harass other persons.
9. Intellectual Property
All Viverio Ltd applications and their content — including therapy module content, design, software, and documentation — are owned by Viverio Ltd or its licensors and are protected by UK copyright law.
10. Limitation of Liability
To the fullest extent permitted by law: our products are provided ‘as is’ without warranty of any kind; we do not accept liability for any decisions made based on information within our products; we do not accept liability for any clinical outcome arising from use of our products; and our total liability for any claim shall not exceed the total amount you paid for the relevant product in the 12 months prior to the claim (or £10 if you used a free tier only).
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability which cannot be excluded by law.
11. Governing Law and Disputes
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our products shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you have a concern or complaint, please contact support@viverio.net. We aim to respond within 5 working days.
12. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes through the relevant application at least 14 days before they take effect. Continued use after notification constitutes acceptance.
13. Contact
Support: support@viverio.net
Privacy: privacy@viverio.net
Security: report@viverio.net
14. Subscription Terms
14.1 Free tier
Each Viverio Ltd product has a permanent free tier. Core health tracking, safety planning, and crisis resources will always be free. Subscriptions unlock additional features — never the safety net.
14.2 Auto-renewal
Paid subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. Your Apple ID or Google account is charged within 24 hours before the end of each billing period.
14.3 Cancellation
You may cancel at any time via your Apple ID account settings or Google Play account settings. Cancellation takes effect at the end of the current billing period.
14.4 Refunds
Refunds are handled by Apple or Google in accordance with their standard policies. Viverio Ltd does not process subscription refunds directly.
14.5 Payment processing
Payments are processed by Apple (App Store) or Google (Google Play). Viverio Ltd does not receive, handle, or store your payment card details. Purchase transaction data is processed by RevenueCat, Inc. on our behalf solely to verify subscription status.
14.6 Price changes
We will provide at least 30 days’ notice of any price increase within the relevant application before it takes effect.
14.7 Lapsed subscriptions
If your subscription lapses, all free-tier features remain available without interruption. Paid features will be inaccessible until the subscription is renewed. Your data is preserved.
These Terms were last updated in May 2026.